It's a little scary how reliant we have become on Internet service and cell phones.

When either one of those services fails, it throws a wrench into your whole day.

It wasn't terribly long ago that Verizon experienced a significant outage nationwide.

What's frustrating is that you are paying for a service, but when that service is unavailable, you still have to pay for it.

None of the major companies have ever offered a refund when services go down, that is until now!

Cell Phone Service Refunds

AT&T recently announced a new initiative to refund customers who experience service outages.

This is literally unheard of!

Believe it or not, AT&T is the first and only carrier to introduce a reimbursement program for wireless and fiber customers.

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What Is the AT&T Guarantee?

The AT&T guarantee officially launched on January 9th, 2025.

Here is what the guarantee covers.

Reliable Connectivity

• Fiber customers: Any customer who experiences downtime of more than 20 minutes will receive a bill credit equal to one full day of service.
• Wireless customers: Those who experience a longer-than-60-minute outage or are affected by 10 or more downed towers will also receive a bill credit.

Prompt, Friendly Service

• AT&T claims that you'll be able to speak with a tech expert in under five minutes or schedule a callback for a time that works with you.
• They also are touting same-day or next-day technician availability for AT&T fiber customers.

To learn more about the details, visit att.com/guarantee or att.com/businessguarantee.

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